Tourmania Privacy Policy

Protecting your Personal Data is a priority for us. This privacy policy outlines how Tourmania processes your Personal Data when you use our services through our website, www.tourmania.com. It also informs you about your rights regarding your Personal Data and how to contact us. We process your Personal Data in compliance with applicable legal regulations, including the EU General Data Protection Regulation (GDPR).

I. Controller and Contact

The Controller responsible for processing your Personal Data is:

Controller: Tourmania
Address: 4, Yenilmez Cd, Guller Pinari Mh, Alanya, Türkiye
Contact: [Please provide a contact email or form link for customer inquiries]

Note: Please provide a contact email or a link to a contact form on your website for customer inquiries. This is necessary to complete the contact section.

II. Data Processing Activities

1. Automated Data Collection

When you visit our website, we automatically collect the following information to ensure the proper operation and security of our platform:

URL of the accessed page
Date and time of access
Device information (e.g., operating system, browser type)
IP address (stored encrypted and deleted after 30 days)

This processing is based on our legitimate interest in maintaining platform functionality and preventing fraud (Art. 6 para. 1 lit. f GDPR).

2. Data Collected for Account Creation

You may create an account on our website. During registration, we collect:

Full name
Email address
Password

This data is processed to manage your account and provide our services (Art. 6 para. 1 lit. b GDPR).

3. Booking Activities

When you book a tour or activity, we collect data necessary to process the booking, such as:

Full name
Email address
Telephone number
Billing address
Booking details (e.g., date, number of participants)

Depending on the activity, additional information (e.g., passport number or age) may be required. This data is processed to fulfill your booking and may be shared with the activity provider, who acts as a separate data controller (Art. 6 para. 1 lit. b GDPR).

Note: If you use specific third-party payment processors or activity providers, please provide their names and privacy policy links to include in this section.

4. Customer Service

When you contact our customer service, we process data provided in your inquiry (e.g., name, email, booking details) to respond to your request (Art. 6 para. 1 lit. b GDPR). We may use third-party communication platforms to manage inquiries.

Note: If you use specific customer service platforms (e.g., Zendesk), please provide details to include in this section.

5. Marketing Newsletters

If you subscribe to our newsletter, we process your email address to send you personalized offers and promotions. You may unsubscribe at any time via the unsubscribe link in the emails or by contacting us. This processing is based on your consent (Art. 6 para. 1 lit. a GDPR).

Note: If you use a specific newsletter service provider (e.g., Mailchimp), please provide details to include here.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance website functionality and user experience. These include:

Strictly Necessary Cookies: Required for website operation.
Analytical Cookies: Used to analyze website usage and improve services.
Marketing Cookies: Used to deliver personalized advertisements.

You can manage your cookie preferences via the “Cookies and Marketing Preferences” section on our website. Non-essential cookies are used only with your consent (Art. 6 para. 1 lit. a GDPR).

Note: If you use specific cookie management or analytics tools (e.g., Google Analytics), please provide details to include here.

III. Data Sharing

We share your Personal Data only in the following cases:

With activity providers to fulfill bookings (Art. 6 para. 1 lit. b GDPR).
With service providers (e.g., payment processors, hosting providers) acting as data processors under our instructions (Art. 28 GDPR).
With authorities if required by law or to combat illegal activities (Art. 6 para. 1 lit. c or f GDPR).

Note: Please confirm if you use specific service providers (e.g., AWS for hosting, Adyen for payments) so I can include them and their data protection details.

IV. Data Transfers Outside the EU/EEA

If Personal Data is transferred to countries outside the EU/EEA, we ensure appropriate safeguards, such as standard contractual clauses, are in place (Art. 46 GDPR).

Note: If you know of specific countries where your data is processed (e.g., by payment processors), please provide details to ensure accurate safeguards are mentioned.

V. Data Retention

We retain your Personal Data only as long as necessary for the purposes outlined above or as required by law. Data is deleted or anonymized when no longer needed, unless retention is required for legal obligations or to assert legal claims (Art. 6 para. 1 lit. f GDPR).

VI. Your Rights

Under the GDPR, you have the following rights regarding your Personal Data:

Right of Access (Art. 15): Request information about your data.
Right to Rectification (Art. 16): Correct inaccurate data.
Right to Erasure (Art. 17): Request deletion of your data.
Right to Restriction of Processing (Art. 18): Limit how your data is processed.
Right to Data Portability (Art. 20): Receive your data in a machine-readable format.
Right to Object (Art. 21): Object to processing based on legitimate interests.
Right to Withdraw Consent (Art. 7 para. 3): Withdraw consent for processing (e.g., newsletters).
Right to Lodge a Complaint (Art. 77): Contact a supervisory authority.

To exercise these rights, contact us at [please provide contact email or form link]. We may verify your identity before processing requests.

VII. Changes to This Privacy Policy

We may update this policy to reflect legal or operational changes. The current version is available at www.tourmania.com/privacy_policy.

Last Updated: June 2025

Note: Please confirm the update date or let me know if you prefer a different date.